Refund policy
At MAVERAA, we want you to love what you wear. If something isn’t right, we’re here to help.
Returns
You may request a return within 30 days of delivery.
- Items must be unused, in original condition, and in original packaging when applicable.
- Earrings and certain hygiene-sensitive accessories may be final sale once opened or worn for safety reasons.
How to start a return
- Email customers@maveraa.com with your order number and reason for return.
- We’ll reply with return instructions and, if approved, a return authorization.
- Ship the item back using a trackable method. Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect.
Refunds
Once we receive and inspect your return, refunds are issued to the original payment method within 5–10 business days.
Original shipping fees are non-refundable unless we made an error.
Exchanges
If you need a different size or style, contact us and we’ll help arrange an exchange when inventory allows.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us within 7 days with photos and we’ll make it right.
MAVERAA
2 Morena Ct, Ballwin, MO 63011, USA
customers@maveraa.com